Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the CRMEO platform, websites, mobile applications and related services (collectively, the “Service”) operated by CRMEO (“we”, “us”). By creating an account or using the Service you agree to these Terms.

1. The Service

CRMEO is a customer-relationship and telecalling platform that provides lead management, calling and call-logging, pipelines, reporting, team management and optional integrations such as Meta (Facebook/Instagram) Lead Ads. Features available to you depend on the plan assigned to your company.

2. Accounts

• You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account.
• Each company (tenant) is responsible for the users it creates and for ensuring they are authorised to use the Service.
• You must be at least 18 years old and use the Service only for lawful business purposes.

3. Acceptable use

• Do not use the Service to send spam, make unlawful calls, or contact people in violation of applicable do-not-disturb / telemarketing / data-protection laws.
• Do not upload unlawful content, infringe others’ rights, attempt to breach security, or reverse-engineer the Service.
• You are responsible for obtaining any consent required to record calls, share staff location, or use live call monitoring where you enable those features.

4. Customer data & integrations

You retain ownership of the data you and your users add to the Service (“Customer Data”). You grant us a limited licence to host and process Customer Data to provide the Service. When you connect a third-party integration (e.g. Meta Lead Ads), you authorise us to access and process data from that integration on your behalf, subject to that provider’s terms and our Privacy Policy.

5. Subscriptions & plans

Paid plans are billed for the subscription period chosen. Access to features and user limits follows the plan assigned to your company. If a subscription expires or is not renewed, access may be suspended until it is renewed.

6. Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may modify, suspend or discontinue features with reasonable notice where practical.

7. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or non-payment. On termination we may delete Customer Data after a reasonable period, subject to the Data Deletion policy.

8. Disclaimers & liability

The Service is provided “as is” without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amount you paid for the Service in the three months preceding the claim.

9. Changes

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the updated Terms.

10. Contact

For any questions about these Terms, contact us using the email below.

This document is a general template and not legal advice. Please have it reviewed by a qualified lawyer for your jurisdiction before relying on it.